Terms & Conditions
Customer and Purchase Eligibility
The offer is eligible for Current Students and Staffs studying at approved schools in Hong Kong. Eligible member must present the following documents in person during the purchase for XENUS to verify their identification:
XENUS reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
Purchase Quota
Each customer is eligible to purchase ONE unit of Lenovo ThinkPad in each academic year. XENUS reserves the right to claim the different between the list price and the education offer under this program if customer abuse the purchase quota.
Order Amendment
No order cancellation and refund is allowed upon order confirmation.
Documents Required for Stock Redemption
Customer is required to bring the following original documents IN PERSON for stock redemption. XENUS reserves the right to not distributing the stocks to customers if they fail to show the following documents.
Typhoon & Rainstorm Signal Arrangement
7 Day Dead-on-Arrival Return Policy
Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).
Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our XENUS Office. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.
A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
In case of DOA, customer can bring the notebook to XENUS Office. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.
*We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.
The offer is eligible for Current Students and Staffs studying at approved schools in Hong Kong. Eligible member must present the following documents in person during the purchase for XENUS to verify their identification:
| Identity | Related Documents |
|---|---|
| Student | Student Card, Offer Letter or Tuition Fee Statement of eligible schools |
| Staff | Staff Card or any other supporting document for approved schools |
XENUS reserves the right to claim the price differences of purchased items if customer fails to prove his/her identification.
Purchase Quota
Each customer is eligible to purchase ONE unit of Lenovo ThinkPad in each academic year. XENUS reserves the right to claim the different between the list price and the education offer under this program if customer abuse the purchase quota.
Order Amendment
No order cancellation and refund is allowed upon order confirmation.
Documents Required for Stock Redemption
Customer is required to bring the following original documents IN PERSON for stock redemption. XENUS reserves the right to not distributing the stocks to customers if they fail to show the following documents.
| Customer Type | Required Supporting Document |
|---|---|
| Student |
|
| Staff |
|
| Third Party Authorization |
|
Typhoon & Rainstorm Signal Arrangement
| Typhoon Signal / Rainstorm Warning Signal | Redemption Arrangement (Apply for both XENUS or School Campus Redemption Point) |
Roadshow Arrangement |
|---|---|---|
| Typhoon Signal No. 1 Amber Rainstorm | As Usual | As Usual |
| Typhoon Signal No. 3 Red Rainstorm | As Usual | As Usual |
| Typhoon Signal No. 8 or Black Rainstorm | ||
| (a) Cancelled before 9am | Re-open 3 hours thereafter | Re-open 3 hours thereafter |
| (b) Cancelled after 9am | Cancelled | Cancelled |
7 Day Dead-on-Arrival Return Policy
Customer is eligible to enjoy 7 Day Dead-on-Arrival Return Policy. Coverage ONLY includes hardware failure (Defective Pixels are not covered).
Customer can exchange a new notebook or tablet if any hardware failure is founded within 7 working days of the invoice, or exchange the defected item at our XENUS Office. Returned notebook should be in Full Packaging with all the inbox items bundled with original purchase.
A product is dead on arrival if it shows symptom of hardware failure preventing basic operation upon its first use out of the box and inspected by our certified engineer. Qualifying DOA symptoms as follow:
- Does not boot
- No power
- Battery（if applicable）does not charge or does not hold charge
- No video
- Internal input device failure(ie. internal keyboard not responding)
In case of DOA, customer can bring the notebook to XENUS Office. The lead time of replacement normally takes around 10 - 14 working days, subject to the availability of stocks.
*We have the right to refuse to exchange a product on the ground of damage to its appearance, contain any trace of water damage or missing accessories once the delivery has been signed for.
| XENUS Office | |
|---|---|
| Address | Suite 2704-05, AXA Tower, 100 How Ming Street, Kwun Tong. Kowloon |
| Opening Hours | Monday to Friday : 10:00 am - 5:30 pm |